Risk Management

Telephone Screening

June 2019 Risk Management Bulletin

Telephone Screening of Ophthalmic Problems

Each day, countless patients call their ophthalmologist to report problems and seek advice. During the day, physicians rely upon their office staff to screen these calls and schedule appointments. After-hours, ophthalmologists themselves field many calls while providing coverage for their own and other physicians’ practices, as well as for the Emergency Departments of hospitals. This telephone screening toolkit provides detailed guidance on how to ensure safe telephone care. It includes a safe prescription refill process, a contact form for staff, an appointment guide, and a contact form for physicians to use after-hours. You can access the whole toolkit or just the forms.

RESOURCES  

Telephone screening of ophthalmic problems toolkit

Telephone screening form for staff

Telephone screening appointment guide

After hours contact form and recommendations