Responding to reviews on social media
Our Risk Management Hotline
routinely receives calls from insureds asking how they should
respond to reviews on social media and physician rating sites.
Whether the reviews are positive or negative it is important to
have a planned approach for responding. A primary concern with
responding through these sites is maintaining privacy. A practice
can be subject to a HIPAA violation if it responds to a reviewer,
and in the process, Protected Health Information (PHI) is shared.
Even acknowledging that the reviewer is a patient can trigger an
unauthorized HIPAA breach. OMIC recommends the following steps be
taken in responding to reviews:
- Investigate what happened. Conduct an internal review.
- Thank the reviewer for the...
SEMINARS:
Feb
21
Thu
all-day
The Association of Wisconsin Sur...
@ The American Club
The Association of Wisconsin Sur...
@ The American Club
Feb 21 – Feb 22 all-day
OMIC is joining the Association of Wisconsin Surgery Centers for their WISCA Annual Forum in Kohler, Wisconsin from February 21-22, 2019 at The American Club. Please consider time out of your schedule to visit our[...]
Feb
23
Sat
all-day
Ohio Ophthalmological Society (O...
@ Hilton Columbus at Easton Town Center
Ohio Ophthalmological Society (O...
@ Hilton Columbus at Easton Town Center
Feb 23 all-day
OMIC will offer a risk management session at the annual Ohio Ophthalmological Society (OOS) meeting planned for Saturday, February 23, 2019. Location: Hilton Columbus at Easton Town Center, Columbus, Ohio Time: afternoon Speaker: Michelle Pineda,[...]
CASE STUDY:
Endophthalmitis outbreak following intravitreal injections
Ryan M. Bucsi, OMIC Claims Manager On 1/26/16 and 1/27/16, a non-OMIC ophthalmologist at an OMIC-insured practice injected 8 patients, aged 64 to 94, with Avastin or Eylea to treat neovascular age-related macular degeneration. The patients’ visual acuities in the eyes to be injected ranged from 20/25 to 20/150. The ophthalmologist added dexamethasone to the...
Risk Management > Directory
Risk Management Hotline:
(800) 562-6642 (Press 4)
Course and Discount Information:
(800) 562-6642 (ext. 652)
Risk Management Hotline:
(800) 562-6642 (Press 4)
Course and Discount Information:
(800) 562-6642 (ext. 652)
Recent Articles
Failure to diagnose retinal detachments
Diagnostic error: Pediatric patients
HOTLINE:
Endophthalmitis education for patients
ANNE M MENKE, RN, PhD, OMIC Patient Safety Manager A number of plaintiffs who filed a claim against OMIC insureds after developing endophthalmitis inadvertently delayed their own diagnosis and treatment. They either did not report symptoms or chose to delay seeing a retinal specialist. Delay in initiating treatment can lead to a worse outcome. Our experts reviewing such claims try to determine whether the defendant could have handled the situation better. Q. We provide each patient instructions on when to call us after surgery. My patient did not follow...
