Responding to reviews on social media
Our Risk Management Hotline
routinely receives calls from insureds asking how they should
respond to reviews on social media and physician rating sites.
Whether the reviews are positive or negative it is important to
have a planned approach for responding. A primary concern with
responding through these sites is maintaining privacy. A practice
can be subject to a HIPAA violation if it responds to a reviewer,
and in the process, Protected Health Information (PHI) is shared.
Even acknowledging that the reviewer is a patient can trigger an
unauthorized HIPAA breach. OMIC recommends the following steps be
taken in responding to reviews:
- Investigate what happened. Conduct an internal review.
- Thank the reviewer for the...
SEMINARS:
Oct
27
Sat
all-day
OMIC/AAOE special meeting on inc...
@ McCormick Place
OMIC/AAOE special meeting on inc...
@ McCormick Place
Oct 27 all-day
OMIC will present a special meeting and event on the topic of incident management during the AAO Annual Meeting. Date: Saturday, October 27, 2018 Time: 9:00 a.m. to 10:00 a.m. Location: S103BC, McCormick Place, Chicago,[...]
Oct
28
Sun
all-day
An OMIC course during the IJCAHP...
@ Hyatt Regency Chicago
An OMIC course during the IJCAHP...
@ Hyatt Regency Chicago
Oct 28 all-day
Join OMIC at a session planned by the International Joint Commission on Allied Health Personnel in Ophthalmology (IJCAHPO) on Sunday, October 28, 2018, in Chicago, Illinois, during the AAO Annual Meeting. Date: Sunday, October[...]
CASE STUDY:
Endophthalmitis outbreak following intravitreal injections
Ryan M. Bucsi, OMIC Claims Manager On 1/26/16 and 1/27/16, a non-OMIC ophthalmologist at an OMIC-insured practice injected 8 patients, aged 64 to 94, with Avastin or Eylea to treat neovascular age-related macular degeneration. The patients’ visual acuities in the eyes to be injected ranged from 20/25 to 20/150. The ophthalmologist added dexamethasone to the...
Risk Management > Directory
Risk Management Hotline:
(800) 562-6642 (Press 4)
Course and Discount Information:
(800) 562-6642 (ext. 652)
Risk Management Hotline:
(800) 562-6642 (Press 4)
Course and Discount Information:
(800) 562-6642 (ext. 652)
Recent Articles
Failure to diagnose retinal detachments
Diagnostic error: Pediatric patients
HOTLINE:
Endophthalmitis education for patients
ANNE M MENKE, RN, PhD, OMIC Patient Safety Manager A number of plaintiffs who filed a claim against OMIC insureds after developing endophthalmitis inadvertently delayed their own diagnosis and treatment. They either did not report symptoms or chose to delay seeing a retinal specialist. Delay in initiating treatment can lead to a worse outcome. Our experts reviewing such claims try to determine whether the defendant could have handled the situation better. Q. We provide each patient instructions on when to call us after surgery. My patient did not follow...
