Risk Management


OMIC’s risk management hotline is a policyholder service for confidential pre-claim assistance and loss prevention consultations with insured physicians and staff. Calling OMIC’s hotline for help will not affect your coverage in any way.

Live Assistance: Toll Free (800) 562-6642 (Press 4)  or Direct (415) 771-1002 (Press 4)  

Message Us: riskmanagement@omic.com

We encourage physicians and staff to call for help to discuss difficult patient encounters, documentation issues, or any other risk management issue.

Common Q&A

OMIC Risk Managers have conducted thousands of hotline consultations specifically related to ophthalmic loss prevention and pre-claim assistance. Answers to the most common issues addressed on the hotline are filed below.

Hotline (51)

“Standing Order” Medications

Access to an EHR System While On-Call

Acute Postoperative Endophthalmitis

Advance Directives and Surrogate Decision Makers

Adverse Events in Clinical Research

Clarification of Roles During the Informed Consent Process

Competency Reviews and Discussions

Cooperation Essential as Physicians Leave a Practice

Differential Diagnosis: Develop and Disclose It

Duty to Warn Patients Not to Drive

Ensure safe use of equipment

Follow-up Duty to ER Patients

Help patients reduce their risk of falling in your office or ASC

Identify and Manage Preoperative Causes of Wrong IOL Placement

Improving the Accuracy of Electronic Health Records

Interpreters for Deaf Patients

Issues Associated with Therapeutic Optometry

LLCs and Entity Liability

Maintaining an Effective Informed Consent Process

Managing Medical Emergencies in the Office

Medical Record Requests

Older Patients Need Additional Informed Consent Consideration

PAM Testing Before Cataract Surgery

Patient and system issues in infectious keratitis cases

Payment Issues: Avoid Delays in Treatment

Pediatric Sedation for Office-Based Procedures

Plain Language Concepts in Consent Discussions 

Practical Application of HIPAA Privacy Rules (Part 1)

Practical Application of HIPAA Privacy Rules (Part 2)

Preventing and Managing Surgical Fires

Reduce the Risk of Compounded Drugs

Reduce Your Risk of a Refractive Surgery Claim

Refunds, Fee Waivers and Payments

Release of Medical Records

Responding to “Dear Healthcare Provider” Letters

Services Provided as an Independent Medical Examiner or Expert Witness

Sterilization Breakdowns in Endophthalmitis/TASS

Support your ophthalmic society and reduce your OMIC premium

Surgical Experience: Acquisition and Disclosure

Telephone care

Test Management System is Key to Prompt Diagnosis

Tracking Referrals and Test Results

Use an Unusual Event to Reduce Entity Liability

Warn Patients about Side Effects of Dilating Drops

What May I Safely Delegate?

What’s in your toolbox?

When is a physician–patient relationship established?

When Patients Shouldn't Drive

When Patients Won’t Pay for Care

Who Can Perform Preop History & Physical Exams?

Who's On Call?

Six reasons OMIC is the best choice for ophthalmologists in America.

Best at defending claims.

An ophthalmologist pays nearly half a million dollars in premiums over the course of a career. Premium paid is directly related to a carrier’s claims experience. OMIC has a higher win rate taking tough cases to trial, full consent to settle (no hammer) clause, and access to the best experts. OMIC pays 25% less per claim than other carriers. As a result, OMIC has consistently maintained lower base rates than multispecialty carriers in the U.S.