Risk Management
Hotline
OMIC’s risk management hotline is a policyholder service for confidential pre-claim assistance and loss prevention consultations with insured physicians and staff. Calling OMIC’s hotline for help will not affect your coverage in any way.
Live Assistance: Toll Free (800) 562-6642 (Press 4) or Direct (415) 771-1002 (Press 4)
Message Us: riskmanagement@omic.com
We encourage physicians and staff to call for help to discuss difficult patient encounters, documentation issues, or any other risk management issue.
Common Q&A
OMIC Risk Managers have conducted thousands of hotline consultations specifically related to ophthalmic loss prevention and pre-claim assistance. Answers to the most common issues addressed on the hotline are filed below.
Hotline (51)
Access to an EHR System While On-Call
Acute Postoperative Endophthalmitis
Advance Directives and Surrogate Decision Makers
Adverse Events in Clinical Research
Clarification of Roles During the Informed Consent Process
Competency Reviews and Discussions
Cooperation Essential as Physicians Leave a Practice
Differential Diagnosis: Develop and Disclose It
Duty to Warn Patients Not to Drive
Help patients reduce their risk of falling in your office or ASC
Identify and Manage Preoperative Causes of Wrong IOL Placement
Improving the Accuracy of Electronic Health Records
Interpreters for Deaf Patients
Issues Associated with Therapeutic Optometry
Maintaining an Effective Informed Consent Process
Managing Medical Emergencies in the Office
Older Patients Need Additional Informed Consent Consideration
PAM Testing Before Cataract Surgery
Patient and system issues in infectious keratitis cases
Payment Issues: Avoid Delays in Treatment
Pediatric Sedation for Office-Based Procedures
Plain Language Concepts in Consent Discussions
Practical Application of HIPAA Privacy Rules (Part 1)
Practical Application of HIPAA Privacy Rules (Part 2)
Preventing and Managing Surgical Fires
Reduce the Risk of Compounded Drugs
Reduce Your Risk of a Refractive Surgery Claim
Refunds, Fee Waivers and Payments
Responding to “Dear Healthcare Provider” Letters
Services Provided as an Independent Medical Examiner or Expert Witness
Sterilization Breakdowns in Endophthalmitis/TASS
Support your ophthalmic society and reduce your OMIC premium
Surgical Experience: Acquisition and Disclosure
Test Management System is Key to Prompt Diagnosis
Tracking Referrals and Test Results
Use an Unusual Event to Reduce Entity Liability
Warn Patients about Side Effects of Dilating Drops
When is a physician–patient relationship established?
When Patients Won’t Pay for Care
