Risk Management


OMIC’s risk management hotline is a policyholder service for confidential pre-claim assistance and loss prevention consultations with insured physicians and staff. Calling OMIC’s hotline for help will not affect your coverage in any way.

Live Assistance: Toll Free (800) 562-6642 (Press 4)  or Direct (415) 771-1002 (Press 4)  

Message Us: riskmanagement@omic.com

We encourage physicians and staff to call for help to discuss difficult patient encounters, documentation issues, or any other risk management issue.

Common Q&A

OMIC Risk Managers have conducted thousands of hotline consultations specifically related to ophthalmic loss prevention and pre-claim assistance. Answers to the most common issues addressed on the hotline are filed below.

Hotline (50)

“Standing Order” Medications

Access to an EHR System While On-Call

Acute Postoperative Endophthalmitis

Advance Directives and Surrogate Decision Makers

Adverse Events in Clinical Research

Clarification of Roles During the Informed Consent Process

Competency Reviews and Discussions

Cooperation Essential as Physicians Leave a Practice

Differential Diagnosis: Develop and Disclose It

Duty to Warn Patients Not to Drive

Ensure safe use of equipment

Follow-up Duty to ER Patients

Help patients reduce their risk of falling in your office or ASC

Identify and Manage Preoperative Causes of Wrong IOL Placement

Improving the Accuracy of Electronic Health Records

Interpreters for Deaf Patients

Issues Associated with Therapeutic Optometry

LLCs and Entity Liability

Maintaining an Effective Informed Consent Process

Managing Medical Emergencies in the Office

Medical Record Requests

Older Patients Need Additional Informed Consent Consideration

PAM Testing Before Cataract Surgery

Patient and system issues in infectious keratitis cases

Payment Issues: Avoid Delays in Treatment

Pediatric Sedation for Office-Based Procedures

Plain Language Concepts in Consent Discussions 

Practical Application of HIPAA Privacy Rules (Part 1)

Practical Application of HIPAA Privacy Rules (Part 2)

Preventing and Managing Surgical Fires

Reduce the Risk of Compounded Drugs

Reduce Your Risk of a Refractive Surgery Claim

Refunds, Fee Waivers and Payments

Release of Medical Records

Responding to “Dear Healthcare Provider” Letters

Services Provided as an Independent Medical Examiner or Expert Witness

Sterilization Breakdowns in Endophthalmitis/TASS

Surgical Experience: Acquisition and Disclosure

Telephone care

Test Management System is Key to Prompt Diagnosis

Tracking Referrals and Test Results

Use an Unusual Event to Reduce Entity Liability

Warn Patients about Side Effects of Dilating Drops

What May I Safely Delegate?

What’s in your toolbox?

When is a physician–patient relationship established?

When Patients Shouldn't Drive

When Patients Won’t Pay for Care

Who Can Perform Preop History & Physical Exams?

Who's On Call?

Six reasons OMIC is the best choice for ophthalmologists in America.

Supporting your specialty.

OMIC was founded by members of the American Academy of Ophthalmology nearly a quarter century ago and is the only carrier sponsored and endorsed by AAO. OMIC is also endorsed by 54 other ophthalmic societies. The OMIC partnerships with state and subspecialty societies qualifies their members for an exclusive 10% premium credit. Contact your state society for details.