Risk Management


Hotline

OMIC’s risk management hotline is a policyholder service for confidential pre-claim assistance and loss prevention consultations with insured physicians and staff. Calling OMIC’s hotline for help will not affect your coverage in any way.

Live Assistance: (800) 562-6642 (Press 4)    Message Us: riskmanagement@omic.com

We encourage physicians and staff to call for help to discuss difficult patient encounters, documentation issues, or any other risk management issue.

Common Q&A

OMIC Risk Managers have conducted thousands of hotline consultations specifically related to ophthalmic loss prevention and pre-claim assistance. Answers to the most common issues addressed on the hotline are filed below.

Hotline (58)

“Standing Order” Medications

Access to an EHR System While On-Call

Acute Postoperative Endophthalmitis

Advance Directives and Surrogate Decision Makers

Adverse Events in Clinical Research

Clarification of Roles During the Informed Consent Process

Clear communication is key to timely diagnosis and treatment

Competency Reviews and Discussions

Confidentiality and Malpractice Claims

Confidentiality in Oral Communications (Part 1)

Confidentiality in Oral Communications (Part 2)

Cooperation Essential as Physicians Leave a Practice

Diagnostic advice from the experts

Differential Diagnosis: Develop and Disclose It

Duty to Warn Patients Not to Drive

Endophthalmitis education for patients

Follow-up Duty to ER Patients

Free Vision Screening Exams

Help patients reduce their risk of falling in your office or ASC

Identify and Manage Preoperative Causes of Wrong IOL Placement

Improving the Accuracy of Electronic Health Records

Interpreters for Deaf Patients

Issues Associated with Therapeutic Optometry

LLCs and Entity Liability

Maintaining an Effective Informed Consent Process

Managing Medical Emergencies in the Office

Managing the Risks of Botox

Medical Record Requests

PAM Testing Before Cataract Surgery

Payment Issues: Avoid Delays in Treatment

Pediatric Sedation for Office-Based Procedures

Plain Language Concepts in Consent Discussions 

Practical Application of HIPAA Privacy Rules (Part 1)

Practical Application of HIPAA Privacy Rules (Part 2)

Preoperative History and Physical Examinations

Preoperative Testing and Examination

Preventing and Managing Surgical Fires

Reduce the Risk of Compounded Drugs

Reduce Your Risk of a Refractive Surgery Claim

Refunds, Fee Waivers and Payments

Release of Medical Records

Responding to “Dear Healthcare Provider” Letters

Services Provided as an Independent Medical Examiner or Expert Witness

Sterilization Breakdowns in Endophthalmitis/TASS

Surgical Experience: Acquisition and Disclosure

Telephone care

Test Management System is Key to Prompt Diagnosis

Tracking Referrals and Test Results

Use an Unusual Event to Reduce Entity Liability

Warn Patients about Side Effects of Dilating Drops

What can physicians do to improve diagnostic accuracy?

What May I Safely Delegate?

What may I safely delegate?

When is a physician–patient relationship established?

When Patients Shouldn't Drive

When Patients Won’t Pay for Care

Who Can Perform Preop History & Physical Exams?

Who's On Call?



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#2. Leader in the industry.

A-rated by AM Best, OMIC is ranked #1 among 50 malpractice insurance companies in America for financial stability. No other carrier has matched OMIC's consistent financial performance with regard to both combined and operating ratios, the two most relevant financial measurements for an insurance carrier.

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