Risk Management
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OMIC course during the JCAHPO program at the AAO Meeting, October 19, 2014
720 South Michigan Avenue
Chicago, IL 60605
USA
Join OMIC at a session presented by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) on Sunday, October 19, 2014 in Chicago, Illinois during the AAO Annual Meeting.
Date: Sunday, October 19, 2014
Time: 8:00 to 8:50 am
Location: Hilton Chicago
Topic: Identifying & Managing Unhappy Patients (Course O4SUI)
Speaker: Hans K. Bruhn, MHS, OMIC senior risk management specialist and Michelle Pineda, MBA, OMIC risk management specialist
Ophthalmologists report spending an increasing amount of time dealing with “difficult” patients. At times, eye surgeons are surprised to learn that former seemingly satisfied patients have filed a malpractice lawsuit against them. In this course, actual calls to the OMIC Risk Management Hotline and closed malpractice cases will be used to identify patients whoa re unhappy, and to offer ways to improve communciation keeps for dealing with patients once problems are apparent.
Registration: Find more about registration at http://www.jcahpo.org/ace2014/ace-2014-info/registration.phphttp://www.jcahpo.org/ace2014/ace-2014-info/registration.php
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