Risk Management

Managing the Disruptive Patient

November 6, 2020

Dear OMIC Insureds:

Providing ophthalmic care that improves quality of life can lead to rewarding professional relationships with patients. However, the unfortunate reality is that ophthalmologists and their staff sometimes are confronted with angry, noncompliant, and even violent patients. You may be seeing an increase in such behaviors due to the stressors brought on by the pandemic and other societal events. Be aware that disruptive patients can become a distraction that leads to an increased risk of a claim.

See the sample Policy and Procedure for the Disruptive or Dangerous Patient to educate and protect staff and others from patients who behave in a disruptive or threatening manner:  https://www.omic.com/handling-the-disruptive-or-dangerous-patient/.

If you elect to discharge a patient from your practice, use these guidelines and sample letters to help minimize the risk of patient harm and allegations of patient abandonment: https://www.omic.com/terminating-the-physician-patient-relationship/.

If you have questions, contact us for confidential risk management advice by emailing us at riskmanagement@omic.com.


Linda D. Harrison, PhD
Director, OMIC Risk Management

CONFIDENTIALITY NOTICE: This correspondence is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Dissemination, distribution or copying of this e-mail or the information herein by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited. If you have received this e-mail in error, please notify us at riskmanagement@omic.com and destroy the original message and all copies.

Please refer to OMIC's Copyright and Disclaimer regarding the contents on this website

Leave a comment

Six reasons OMIC is the best choice for ophthalmologists in America.

Best at defending claims.

An ophthalmologist pays nearly half a million dollars in premiums over the course of a career. Premium paid is directly related to a carrier’s claims experience. OMIC has a higher win rate taking tough cases to trial, full consent to settle (no hammer) clause, and access to the best experts. OMIC pays 25% less per claim than other carriers. As a result, OMIC has consistently maintained lower base rates than multispecialty carriers in the U.S.