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Identify and Manage Unhappy Patients

OMIC Risk Manager Anne M. Menke, RN, PhD, presented this webinar for ASORN (American Society of Ophthalmic Registered Nurses). ASORN has graciously granted OMIC permission to provide this webinar to our policyholders.

Ophthalmologists, nurses, and technicians report spending an increasing amount of time dealing with “difficult” patients. Some of these patients are unhappy with the outcome of their care, some have substance abuse (drug and alcohol) issues, some may have mental health issues or dementia. At other times, eye surgeons are surprised to learn that former, seemingly satisfied patients have filed a malpractice lawsuit against them. Actual calls to the Risk Management Hotline and closed malpractice cases will be used to identify patients who are unhappy, and to offer ways to improve communication skills for dealing with patients once problems are apparent.

Contact the OMIC Risk Management Coordinator, Linda Nakamura, if you are interested in completing this course. OMIC insureds can earn a 5% or 10% discount upon the renewal of their OMIC policy.

 

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OMIC was founded by members of the American Academy of Ophthalmology nearly a quarter century ago and is the only carrier sponsored and endorsed by AAO. OMIC is also endorsed by 54 other ophthalmic societies. The OMIC partnerships with state and subspecialty societies qualifies their members for an exclusive 10% premium credit. Contact your state society for details.

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